Privacy
Privacy Notice
Altex Group d.o.o. · Effective 1 October 2026
Who is responsible
ALTEX GROUP, informacijske dejavnosti, d.o.o., Dunajska cesta 159, 1000 Ljubljana, Slovenia (reg. no. 9379185000). For any question about your data, write to info@altex.si. We have not appointed a data protection officer; we are not required to.
What we collect
If you use a form on this site: your name, company, e-mail address, country, the storefront URLs and product details you give us, and anything you write in the message field. If you become a client: the identification and ownership data required for our know-your-customer checks (registry extract, beneficial owners, directors), the contact details of the people we work with, and the documentation you send us about your products. If an authority or a consumer complains about a covered product, the complaint may contain personal data; we process it as part of our statutory role.
If we write to you first
We look for sellers established outside the European Union whose products are sold on EU marketplaces. From the public pages of those marketplaces we record your business name, storefront name and seller ID, country, business address and business e-mail address; information about a few of your products as shown on their public pages — product identifiers, brands, how recently they were listed and whether an EU responsible person is displayed; and a record of the messages we send you and of any reply. For this purpose we do not collect telephone numbers, tax numbers or registration numbers. We use this only to write to you about our service — one message and at most two follow-ups. The legal basis is our legitimate interest in offering a service relevant to your business (Art. 6(1)(f) GDPR). If you reply "no" or ask us to stop, we stop, and we keep only your e-mail address on a do-not-contact list so that we never write to you again. If you do not reply, we delete your details within six months of our last message.
Why, and on what basis
To answer your enquiry and to perform our contract with you (Art. 6(1)(b) GDPR). To comply with the obligations that Regulation (EU) 2023/988 and Regulation (EU) 2019/1020 place on a responsible person, and with sanctions and anti-money-laundering law (Art. 6(1)(c)). To keep records of what we did and why, and to defend claims (Art. 6(1)(f); our interest is in being able to show an authority or a court what happened).
How long we keep it
Enquiries that do not become clients: 12 months. Client records, mandates, certificates and product documentation: ten years after the last unit of the product was placed on the market, because that is how long our statutory duty runs. Complaint data: no longer than five years after entry, per Article 9(11) GPSR. Prospect contact details: six months after our last message; do-not-contact list: kept for as long as we operate, to honour your request.
What happens to a form you send us
The form is delivered to our mailbox by e-mail and nowhere else. This website keeps no database of enquiries, and the contents of your message are never written to a log file. Your IP address is held in the memory of the form service for up to one hour, solely to stop the same address flooding the form, and is then discarded. Our web server records the IP addresses of requests in its access and error logs, as web servers do, for security and troubleshooting; those logs are kept no longer than 30 days and are not linked to the contents of any form.
Who else sees it
Our hosting provider, Hetzner Online GmbH (Germany), on whose servers this website runs; our e-mail provider, Zoho Corporation B.V., on servers in the European Union; our accountant in Slovenia; our insurer and our lawyers where relevant; and market surveillance, customs and other authorities where the law requires. Each of these acts under a written agreement or a legal obligation. We do not sell data, we do not use it for advertising, and we do not share it with anyone else.
Where it goes
Our website, our form service and our mail are hosted in the European Union, and your data does not leave it in the ordinary course of our work. Where a client is established outside the Union, the documents and contact details we exchange with that client necessarily travel to it; that transfer is necessary for the performance of our contract with that client (Art. 49(1)(b) GDPR).
Cookies
This site uses no analytics, no advertising and no tracking cookies. Nothing is set on your device beyond what is strictly necessary to serve the page.
Your rights
You may ask us for a copy of your data, for corrections, for erasure where our statutory retention duty does not require us to keep it, for restriction, and for portability, and you may object to processing based on our legitimate interest. Write to info@altex.si; we answer within 30 days. If you are not satisfied you may complain to the Informacijski pooblaščenec (Information Commissioner) in Ljubljana, or to the supervisory authority where you live.
Changes
If we change this notice we will change the date above and, where the change matters, tell clients by e-mail.