Terms of Service

1. Who we are and who these terms are for

1.1 This website and the services described on it are operated by ALTEX GROUP, informacijske dejavnosti, d.o.o., registration number 9379185000, Dunajska cesta 159, 1000 Ljubljana, Slovenia ("Altex", "we", "us"). Contact: info@altex.si.

1.2 Our services are offered to businesses only. By requesting a service you confirm that you act in the course of a trade, business, craft or profession, and not as a consumer. We do not contract with consumers, and the consumer-protection rules on distance contracts do not apply to our agreements.

1.3 Our supervisory authority for product safety in Slovenia is the Tržni inšpektorat Republike Slovenije.

2. What is on this website, and what is an offer

2.1 Nothing on this website is a binding offer. Prices, plan limits and descriptions are an invitation for you to make an enquiry or place an order.

2.2 Your order is an offer to contract with us. A contract comes into existence only when we confirm it in writing or begin work on it, whichever is earlier.

2.3 We may refuse any order, without giving reasons beyond those required by law. If we have already received payment for an order we refuse, and no Appointment Certificate has been issued, we refund the full amount.

3. The appointment is made by a signed mandate

3.1 We act as authorised representative and as the economic operator responsible for a product under Articles 10 and 16 of Regulation (EU) 2023/988 (GPSR) only under a written mandate signed by both parties — the Mandate Agreement. Payment alone does not create an appointment, and no appointment exists until we have issued an Appointment Certificate for the product family concerned.

3.2 The Mandate Agreement governs the appointment. Where these Terms and a signed Mandate Agreement differ, the Mandate Agreement prevails.

3.3 We accept a mandate only from the manufacturer of the products within the meaning of Article 3(8) GPSR — the party that has the products made and sells them under its own name or trademark — or from a person authorised by that party in writing. We do not accept mandates from resellers of another company's branded goods.

4. What we do and what we do not do

4.1 Our tasks are those set out in Article 10(2) GPSR and Article 4(3) of Regulation (EU) 2019/1020, as described on this website and in the Mandate Agreement.

4.2 We do not test, certify or approve products. We are not a laboratory, not a notified body and not an authority. Our Appointment Certificate evidences a private appointment under a written mandate; it is not a product certification and is not issued by or on behalf of any authority. Responsibility for the design, manufacture, safety and conformity of your products remains yours.

4.3 We are a private undertaking. We are not affiliated with, endorsed by, or acting on behalf of the European Commission or any national authority.

5. Your obligations while we represent you

While a mandate is in force you shall:

5.1 indicate us as responsible person only on the product families covered by an Appointment Certificate, and on no others;

5.2 provide complete and accurate technical documentation, test reports, declarations and labelling artwork, and update them within 30 days of any change to the product, its materials, its factory or its test status;

5.3 carry our name and address on the product, its packaging, the parcel or an accompanying document, and in every marketplace listing, exactly in the form we supply;

5.4 inform us within two business days of becoming aware of any accident, any complaint that a product is dangerous, any Safety Gate listing, any contact from an authority or customs, any marketplace compliance notice, any recall, and any product liability claim or threat of one;

5.5 provide samples to an authority at your own cost where one is requested, and take any corrective action required;

5.6 not state or imply, anywhere, that we have tested, certified, approved or guaranteed a product, or that the appointment is an authority's endorsement.

6. Categories we do not accept

6.1 We do not accept, under any plan: toys and childcare articles; mains-powered goods and anything containing a lithium cell; cosmetics and products applied to the skin; personal protective equipment; machinery, power tools and pressure equipment; medical devices, lasers and radio equipment. We also refuse, regardless of category, food and food-contact articles, tobacco and vaping products, weapons, fireworks, chemicals, safety-relevant vehicle parts and products carrying claims of protection against UV, fire, water or impact. The full list, and the families we accept only on additional evidence, are in our Product Acceptance Policy.

6.2 Placing a refused-category product on the market under our name is a material breach and entitles us to end the appointment immediately.

7. Fees, payment and refusal

7.1 Fees are those agreed in the Mandate Agreement, payable annually in advance by bank transfer, exclusive of VAT. We do not accept card payments.

7.2 If we refuse your order or a product family before an Appointment Certificate is issued, you pay nothing and any amount already paid is refunded in full.

7.3 If an invoice is more than 30 days overdue after a written reminder we may suspend the parts of the service that are not statutory obligations. We continue to perform our statutory duties for as long as the appointment stands.

8. Acceptance of what we deliver

Documents and files we deliver are deemed accepted 14 days after delivery unless you tell us in writing what is wrong with them. We will correct errors in our own work without charge.

9. Our liability

9.1 We are liable to you for loss caused by our failure to perform our tasks under the Mandate Agreement. The limits are set out in that Agreement.

9.2 We are not liable for loss of profit, loss of sales, loss of goodwill or indirect loss, except in cases of intent or gross negligence, where no limitation applies.

9.3 Nothing here limits liability that cannot be limited under Slovenian law, and nothing transfers to us an obligation that the GPSR or Regulation (EU) 2019/1020 places on you as manufacturer.

10. Using our name

10.1 You may use our name and address only as the responsible-person identification for covered products, and only while the mandate is in force.

10.2 After a mandate ends you have 30 days to remove our details from products, packaging, documents and listings. Continuing to name us after that period, or naming us for products we have not accepted, entitles us to compensation of EUR 5,000 per product family per month, without prejudice to any further loss.

11. When a mandate ends

11.1 On termination for any reason we notify every marketplace known to us that the appointment ended on the termination date, and we update the public verification page. We will not leave a listing pointing at a representative who no longer acts.

11.2 On request we hand over a copy of the technical documentation and records we hold for your products, to you or to your new responsible person.

11.3 We continue to hold that documentation and to answer authorities in respect of units placed on the market during the appointment, for ten years after the last such unit was placed on the market. This duty survives termination and is not affected by non-payment.

12. References

We may name you as a client and describe the work in general terms. Tell us in writing if you would rather we did not, and we will not.

13. Our materials

Templates, checklists, reports and guidance we produce remain ours. You may use them for your own compliance purposes without limit; you may not resell them or pass them off as your own.

14. Data

We process personal data as described in our Privacy Notice. Each of us is an independent controller for the data we hold.

15. Changes to these terms

We may change these Terms for future orders. The version in force when your order is confirmed applies to that order. Changes to a signed Mandate Agreement require both parties' written agreement.

16. Law and jurisdiction

These Terms are governed by the law of the Republic of Slovenia, excluding its conflict-of-law rules and the CISG. The courts of Ljubljana have exclusive jurisdiction.