EU Responsible Person under GPSR · Ljubljana, Slovenia
Keep selling in the EU. We answer for your products.
Without an EU responsible person, marketplaces suppress your listings and customs can hold your goods. We put our Ljubljana name and address on your packaging and listings, keep your product files and answer the authorities for you — two working days from a complete set of documents.
- You pay after we check
- Full refund if we refuse
- Answers to authorities included
Specimen of the address block as it appears on packaging.
EU Responsible Person for Amazon, Etsy, eBay, Temu and TikTok Shop sellers
Built for
Manufacturers and sellers established in China, Hong Kong, Turkey, India, the United Kingdom, the United States and elsewhere outside the EU.
One mandate · all 27 member states
Amazon EU, eBay, Etsy, Kaufland, Allegro, bol.com, Zalando, TikTok Shop, AliExpress, Temu, Shopify, WooCommerce and your own shop. Adding a marketplace needs no new mandate and no new fee.
What we do
More than an address on a label: what an EU Responsible Person does
A responsible person that only lends its name is worth nothing on the day an authority writes. This is the work behind the name.
An address only
- Your files are first opened on the day an authority asks for them.
- Requests from authorities are billed by the hour, or simply forwarded to you.
- Nobody checks whether the details still show on your listings.
With Altex
- Our name and Ljubljana address on your packaging and listings, in every marketplace account.
- Before we sign, we review the file, labelling and warnings for each product family and tell you exactly what is missing.
- Answers to authorities, customs and marketplaces are included, with no limit on the time we spend. We acknowledge each request within one working day and forward it to you the same day.
- On Standard and Extended, we check every month that our details still show correctly on your listings, and every week we read the Safety Gate alerts for your product categories. If something is wrong, you hear from us within one working day. See a specimen of the monthly note →
When an authority writes
The request arrives in Slovenian. You read it in plain English.
Market surveillance authorities in other member states send their requests to us through the Slovenian market inspectorate, in Slovenian, and we answer in Slovenian. You get one e-mail in English: what the authority asks for, by when, and what we need from you. Answering is included in every plan.
Documents for an authority are translated by a human translator and charged at cost.
SPECIMEN — a request and the summary you receive. Placeholders, not data.
Scope
What we take on — and what we refuse
A responsible person who accepts everything is worth nothing to you, because the first serious incident ends the service for all of its clients at once. Our restrictions are what make the appointment durable.
Included in the appointment
- +Our name and Slovenian address as the EU economic operator, on packaging and in listings
- +Custody of the declaration of conformity and technical file, kept available for ten years
- +Verification that required safety and warning information is present per product family (Art. 16(2) GPSR — with documented evidence of checks available to authorities)
- +Translation of the safety information and warnings on your labels and listings into the languages of the countries where you sell, checked by us and approved by you
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- +Receipt of and response to market-surveillance correspondence, forwarded to you the same day
- +Ensuring accident notification through the Safety Business Gateway where the manufacturer is outside the EU (Art. 20(4) GPSR)
- +Maintenance of the responsible-person entry across your EU marketplace accounts
- +Notification to marketplaces if the appointment ends, so you are never silently unrepresented
- +One mandate covers every EU marketplace and all 27 member states. We will tell you if and when ESPR obligations reach your products.
What we refuse
- −Toys and childcare articles
- −Cosmetics and products applied to the skin
- −Personal protective equipment
- −Machinery, power tools and pressure equipment
- −Medical devices and lasers
- −Mains-powered goods and radio equipment, except chargers and Bluetooth audio
- −Unbranded lithium products and e-mobility
We accept low-risk consumer goods: textiles and apparel, non-electrical homeware, furniture and décor, stationery, bags and accessories, sports and leisure articles without powered components, and passive phone accessories.
With test reports: cables and adapters with an accredited laboratory report; chargers, Bluetooth audio and branded power banks with full test reports from an ISO/IEC 17025 laboratory and your own product liability insurance.
What counts as one product family
Same materials and same function: one family, whatever the size or colour. Different function, or different materials: a new family. Anything electrical, anything for children, anything protective: always a separate family.
Start from your situation
What brought you here? A blocked listing, customs, a launch or a deadline
Your listing was suppressed
The marketplace asks for an EU responsible person and gives you days. Send us the message you received.
Included in every plan · from €290 a year Fix my listing →Shipment held at EU customs
No economic operator on file. A signed appointment within 24 hours of a complete file.
Expedite: €390 on top of the plan Release my shipment →Preparing to launch in the EU
Not listed yet? Describe up to three products and we tell you what the label and the operator must hold.
Free check · Compliance Map from €290 Check before I list →Already have a responsible person?
Switching to us? Your first year is charged at our renewal rate, with standard onboarding included.
First year from €190 See the switch offer →An authority has opened a case
Corrective action, a withdrawal, a recall or a Safety Gate case. We quote the work before we start.
From €750 per case See incident work →Which EU deadline applies to you?
Product safety, packaging, the €3 duty, product liability, batteries. See which touch your products.
Free See the dates →Not sure what applies to you on Amazon.de?
Nine questions, two minutes: the EU and German requirements likely to apply to your products, and who usually handles each. No e-mail needed.
Free · no e-mail needed Take the two-minute check →The costly misunderstanding
A German VAT number is not an EU establishment
Seen on most non-EU storefronts
A seller registered in Shenzhen, Hong Kong or Delaware shows DE456999802 on its seller profile and concludes the EU box is ticked. It is not. VAT registration gives you the right to pay tax in Germany. It does not create a legal person inside the Union, and a tax number cannot hold your technical file or answer a market surveillance officer.
These are two separate obligations under two separate bodies of law. Your tax agent has solved one of them. We solve the other.
Before you pay anyone
You may not need a responsible person at all
You do not need to appoint one if an economic operator established in the Union already takes responsibility for your products. That is the case if:
- an EU-established importer buys your goods and places them on the EU market, or
- an EU-established fulfilment service provider has agreed in writing to take on the responsible-person obligations, or
- your own company has a subsidiary or branch established in an EU member state.
If one of these applies, tell us and we will say so. We would rather lose a sale than take a fee for an appointment you do not need.
Not sure which case is yours? Check in two minutes →
Process
From documents to a live appointment
Two working days from a complete set of documents. Twenty-four hours when a shipment is held at customs — our Expedite service, €390 on top of the plan, on a complete file that passes our review.
The technical file we keep for ten years.
Free check
Send three ASINs or listing links — or, if you haven't launched yet, describe up to three products and share a label photo. We reply within one working day.
Category and company screening
You send the product list grouped into families. We check the categories against what we accept and screen your company. Free, one working day.
Payment and full review
You pay the first year. We review the file for every family and tell you exactly what is missing before anything is signed.
Signed appointment — or a full refund
A written mandate and a certificate for every accepted family. If we cannot represent a product responsibly, we say so and return the money.
You publish our details
We issue the text for your packaging and the fields for your marketplace accounts, and stay with you until the marketplace accepts them.
Deliverables
What you actually get
In the first year
A written review of the file for each product family: what is present, what is missing, and what has to change before we sign.
The exact address block and warning text for your packaging and listings, with placement guidance for each family — translated into the languages of the countries where you sell, checked by us and approved by you before use.
The fields and documents to enter us as responsible person in Seller Central and your other marketplace accounts. We stay with you until the marketplace accepts them.
For each family: what you hold, what expires and when, what to keep ready for an authority.
Every year
The appointment agreement naming Altex Group d.o.o. as your Article 16 operator, with indemnity and termination terms in both directions.
A dated PDF with a reference number, listing the product families covered and the period of validity. Show it to a marketplace, a customs broker or a buyer.
A page anyone can open to confirm the appointment is real and current. Your certificate carries the link.
One email a month: what we hold, what is missing, what expires — and, on Standard and Extended, what our listing check found. No dashboard to log into.
Sixty and thirty days before your renewal date, with the price for the next year.
No compliance score, no progress bars. Documents that do something.
- Product identification Brand, product type and a model or batch number, so the product can be traced.
- Manufacturer Who made it, with a postal and an electronic address.
- EU responsible person Our name and Ljubljana address, in the form we supply in your labelling pack.
- Warnings in local languages Translated into the languages of the countries where you sell, checked by us and approved by you.
- Fibre composition For textiles, in the languages of the countries where you sell. Other product families carry their own marks; we tell you which.
Appointment as EU Responsible Person
Regulation (EU) 2023/988, Article 16
- Reference
- AG-RP-[YYYY]-[NNNN]
- Issued to
- [ Client company, registration number, country ]
- Product families
- [ list ]
- Valid from / until
- [ date ] / [ date ]
Responsible person
ALTEX GROUP, informacijske dejavnosti, d.o.o.
Dunajska cesta 159, 1000 Ljubljana, Slovenia
Registration number 9379185000
info@altex.si
Verify this appointment at altex.si/verify/AG-RP-[YYYY]-[NNNN]
Signed for and on behalf of Altex Group d.o.o.
Konstantin Filin, Director
This certificate evidences a private appointment; it is not a product certification or approval
Accountability
You will know whose name is on your packaging
Konstantin Filin · Director, Altex Group d.o.o. · signs every appointment
Our director has spent 17 years in import and export — launching new brands, working directly with factories, and building the product documentation that customs and marketplaces ask for.
Your responsible person is not an anonymous platform. The mandate is signed by Konstantin Filin, director of Altex Group d.o.o., at a registered address in Ljubljana. When an authority writes, a person reads the letter and answers it — and you are told the same day.
Ask any provider you are comparing us with for the name of the person who will sign your mandate. It is a fair question, and the answer tells you what you are buying.
The entity behind the service
Who signs the appointment
Dunajska cesta 159, Ljubljana.
- Legal entity
- ALTEX GROUP, informacijske dejavnosti, d.o.o.
- Registered office
- Dunajska cesta 159, 1000 Ljubljana, Slovenia
- Registration number
- 9379185000
- Public register
- AJPES business register — search by registration number 9379185000
- Registered since
- 24 April 2023
- Director
- Konstantin Filin
- Correspondence
- info@altex.si
- Supervisory authority for product safety in Slovenia
- Tržni inšpektorat Republike Slovenije
The text that goes on your packaging and in your listings
EU Responsible Person: Altex Group d.o.o. Dunajska cesta 159, 1000 Ljubljana, Slovenia info@altex.si
- Our name The economic operator in the Union that answers for your product.
- Our address in Ljubljana The address market surveillance authorities write to.
- Our e-mail Where customers and authorities can reach us.
Pricing
Priced per year. Counted by product family, not by listing.
Selling one product?
Start with Single
One product family, everything in the scope above. Move up to Starter whenever you add a second family — what you paid in the first year counts toward it.
Starter
€690 first year
€390 each year after
1 to 5 product families. For a seller with a focused catalogue entering the EU market.
Standard
€1,190 first year
€790 each year after
Up to 15 product families. Adds a monthly check that our details are showing correctly on your covered listings, and a weekly review of Safety Gate alerts for your product categories. Can be paid in two instalments.
Extended
€1,990 first year
€1,490 each year after
Up to 40 product families. Adds the monthly listing check, the weekly Safety Gate review and a half-yearly review of your documentation — expiring test reports, changed factories, new materials. Can be paid in two instalments.
Every plan includes everything in the scope above, the documents listed under Deliverables, and our answers to authorities, customs and marketplaces about your covered products — with no limit on the time we spend. We acknowledge every such request within one working day and forward it to you the same day.
Why the first year costs more. The first year includes our onboarding review: we check the file for every product family, prepare your labelling pack and marketplace submission pack, and give you a checklist of what you hold and what expires. After that the work is keeping it current, and the price drops.
An additional product family on Starter and above costs €59 a year. When extra families would cost more than the next plan, we move you to it. Above 40 families we price on your catalogue. Single covers one family only.
A request is included; an incident is separate work. If a request turns into corrective action, a withdrawal, a recall or a Safety Gate case, we keep performing our legal duties without interruption and give you a written quote for the work beyond them before we start.
Paid once a year in advance, in euro, by bank transfer within 14 days of our payment request · We do not take cards · Prices exclude VAT; no Slovenian VAT is charged to businesses outside the EU · Cancel with 30 days' notice — we notify the marketplaces so nothing is left misrepresented · The price in your signed mandate does not change during its term
Why families and not SKUs.
A product family shares materials, intended use and test reports, and differs only in size or colour. One family is usually five to twenty listings. Five families therefore cover anywhere from twenty-five to a hundred listings — a catalogue a per-SKU price would charge for item by item.
If we refuse, you pay nothing
We check your categories and screen your company before we ask for payment, so most refusals happen before you pay anything. If the full review of your file then shows that we cannot represent a product responsibly, we refund the whole first-year payment. If we accept some product families and not others, you pay only for the plan the accepted families need.
We never renew you silently, and we never drop you silently
Your appointment renews automatically, so your listings never point at a representative who has stopped acting. Your invoice does not. We write to you 60 and 30 days before the renewal date with the price for the next year, and ask for payment after you confirm. If you do not reply, we send the payment request on the renewal date, and you then have 30 days either to pay or to end the appointment at no charge. Throughout that time we remain your responsible person. If neither happens, we end the appointment formally and tell the marketplaces.
Free check, Listing & Label Check, EU Marketplace Compliance Map, Expedite and incident work are priced separately. See separate services →
GPSR Responsible Person: questions before you appoint one
Do you test products or issue certificates?
No. We are not a laboratory and not a notified body. We hold and verify the documentation you supply, and we refuse products whose documentation does not hold up.
We already have an EU warehouse. Is that enough?
A fulfilment centre is not automatically your economic operator, and neither is the marketplace. The obligation attaches to a legal person who accepts it in writing. If your fulfilment provider has accepted it in writing, you do not need us.
What happens if an authority writes to you about our product?
We acknowledge it, forward it to you the same day, and coordinate the response. We do not agree to corrective action on your behalf without your instruction, unless an authority's deadline makes that impossible — then we act and tell you immediately.
Which marketplaces does one appointment cover?
All of them. The appointment is per product family and per company, not per channel — Amazon EU, eBay, Etsy, Kaufland, Allegro, bol.com and your own shop are covered by the same mandate, in all 27 member states.
Are you connected to the European Commission?
No. We are a private company performing a role the regulation assigns to private operators. Anyone claiming official status is misleading you.
How quickly can the appointment start?
Two working days from a complete set of documents. If your shipment is held at customs, twenty-four hours with our Expedite service (€390 on top of the plan), provided the file is complete and passes our review. Incomplete files take longer, and we will tell you exactly what is missing.
Why do you refuse whole product categories?
Because a responsible person carries real obligations for every product it represents. We take on what we can stand behind. A provider that accepts everything is telling you something about how seriously it takes the role.
Why don't you sell lifetime representation for a one-time fee?
Because the obligation does not end when the invoice is paid. A responsible person must hold the technical file and answer authorities for ten years after the last unit is sold, and from 9 December 2026 is liable to consumers for defective products over the same period. A provider paid once in year one has no income in year four, when the authority writes — and no reserve behind the liability. If you are considering a one-time provider, ask what its terms say about ceasing business, and what happens to your listings if it does.
Can I pay monthly, or by card?
No. You pay once a year in advance, by bank transfer, in euro. On Standard and Extended you can split the year into two equal payments six months apart, at no extra cost. We do not take cards: the work we do for you is mostly done in the first weeks, and a monthly price would only hide that.
Why don't you call your document a certificate of compliance?
Because the GPSR does not provide for one. Nobody can certify a product against the General Product Safety Regulation — there is no scheme, no notified body and no register. What we issue is an Appointment Certificate: proof that a named EU company has accepted the responsible-person role for named product families, with a public verification page behind it. Anyone selling you a "GPSR certificate" for your product is selling you a PDF with their logo on it. What an authority asks for is a technical file and an economic operator who answers.
Do I need to register my own web shop in the Safety Gate?
No. Article 22 of the GPSR requires providers of online marketplaces — intermediaries that let other businesses sell to consumers — to register in the Safety Gate portal and nominate a single contact point. A shop selling its own brand to consumers is not an online marketplace within that definition and has nothing to register. You do need a responsible person, and your listings need to show who it is. If someone has offered to register your shop in the Safety Gate for a fee, ask them which provision requires it.
Start here
Free check, three products, one working day
Whether you're already selling or still preparing to launch, we check what customers and authorities will see: whether an EU operator is identified, whether the details resolve to a real establishment, and whether your products sit in categories that attract scrutiny.
The report is written by a person who reviews your products, not generated from a template. You get it whether or not you become a client.
For partners
Refer sellers who need an EU operator
VAT agents, forwarders and 3PL warehouses, testing laboratories, marketplace agencies and sourcing agents meet this problem before we do. We contract with the seller directly and pay you 20% of what the client pays in the first year and 10% for as long as they stay.